Step Three – Use

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Graphic representing step number 3 of 4.

In the third step, the service provider teaches the person, and if needed their family members or caregivers, how to use and look after the assistive product.

A service provider showing a woman how to use a hearing aid.

Teaching the person how to use and look after their assistive product will ensure they are safe, and will get the most benefit from their assistive product.

Each TAP product module includes information on how to teach people to use and look after their assistive product.

Read below a summary of three steps that can help in teaching someone a new skill.

It is good practice to include three steps when teaching someone how to use and look after their assistive product:

  1. Explain
  2. Demonstrate
  3. Practise
A service provider is talking to a man who is holding a walking stick.

Explain

A service provider demonstrating how to use a walking stick.

Demonstrate

The man practising walking with his walking stick.

Practise

A service provider teaching Michael how to use his white cane to walk outside. Michael is holding his cane and his teacher is walking beside him.

Remember Michael?

When Michael received his white cane, his support worker taught him how to use it.

They practised together at home, in the classroom and in the playground. When he was confident, they then practised walking to and from school. Now Michael can do this on his own and with his friends.

The support worker also showed Michael and his parents how to look after the white cane, and when to contact the centre if they noticed a problem.

Samuel holds a mobile phone. A woman sitting next to him points at the device and explains how to use a function. A whiteboard with reminders written on it is in the background.

Remember Samuel?

Samuel uses a white board and a phone app to help him to remember things. His service provider spent time with Samuel and his family to plan how Samuel would use these assistive products in his daily life. He has then practised with the support of his service provider and family.

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